3 years of security systems experience preferred.The requirements listed below are representative of the knowledge, skill, and/or ability required. Maintains all necessary reporting for administration.Provides customer support on any and all issues experienced by ATS customers.Ensures that customer installations and issues are resolved promptly and professionally.Remains educated and informed of industry trends in products, procedures and services.Maintains workplace cleanliness and makes sure that all equipment is maintained properly.Maintains vehicle inventory control of alarm equipment and all other products used by ATS.Maintains spreadsheets, records, processes, procedures, and documentation of system designs.Diagnose and rectify customer issues with the purchasing and selection process of alarm equipment.Explain procedures related to monitoring alarms and processing alarms to customers.Maintains or establishes customer relations through proactive and effective communications with new or existing customers.Maintain internal data regarding system set-ups, reporting, and notification for customers.Install, maintain, and troubleshoot alarm equipment issues.Acadian Total Security, a division of Acadian companies, has an immediate opening for a full-time Security System Technician at the Houma, LA location.
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